As a company that values its customers, we strive to provide
you with an experience that makes you feel confident in your purchase and use
of our products and services. We hope your selection brings you many years of
Our Return/Refund Policy
If for any reason you are not satisfied with your purchase,
you may return it within 30 days to any Shreve Jewelers or shreve.com. Or you
may exchange it within 30 days of purchase at any Shreve Jewelers.* Watches may
be returned within 30 days at any Shreve Jewelers or shreve.com. Or exchanged
within 30 days at any Shreve Jewelers.* Watches must be in original condition (unworn
and unaltered) and accompanied by the original packaging, instructions and
warranty documents. *Exchanges are not accepted at shreve.com.
Shreve.com purchases shipped to a store may only be returned
to any Shreve Jewelers store location.
If you purchased an item from shreve.com and had it shipped
directly to you, please follow the instructions on your packing slip (also
listed below )
the return reason in the Return Reason column on the front of the packing slip
next to the line item you are returning.
2. Include your packing slip and all original
documentation with your merchandise (you may
want to make a copy of your packing slip for yourself).
3. Affix the pre-printed return shipping label from
the front of your packing slip to the outside of your shipping box.
4. Affix the return address label from the front of
your packing slip to the top left corner of your shipping box.
ship your merchandise pre-paid and insured for the full purchase price to the
address indicated on your packing slip.
·Your packing slip must accompany your return.
·All returns are subject to inspection by our
Quality Assurance team before a refund is processed.
·We will credit your original method of payment
excluding delivery charges within 3 weeks of receiving your return
Shreve.com is not responsible for merchandise that it does
not receive or that is not returned in accordance with these terms.