As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Our Return/Refund Policy
If for any reason you are not satisfied with your purchase, you may return it within 14 days to any Shreves Jewelers or Shreves.com. Or you may exchange it within 14 days of purchase at any Shreves Jewelers.* Watches may be returned within 14 days at any Shreves Jewelers or Shreves.com. Or exchanged within 14 days at any Shreves Jewelers.* Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. *Exchanges are not accepted at Shreves.com.
Shreves.com purchases shipped to a store may only be returned to any Shreves Jewelers store location.