Read more about our insured shipping and easy returns. If you have more questions, please contact us below.
Shipping and Returns
We offer Fedex insured shipping anywhere within the United States. To ship your order, we require your billing and shipping address to match, and we require the signature of an individual over 21 years old upon delivery.
For your convenience, we can also ship an online order to your work address. We will ship online orders under $10,000 to any work address within the United States. Please include that address in the "Notes" section at checkout.
Unfortunately, at this time, we cannot ship online order to P.O. Boxes or to destinations outside of the United States.
Returns and Exchanges
We will provide an exchange, merchandise credit or refund within 14 days of purchase. Items must be returned by the purchaser in the original unused condition (with no alterations) in original packaging with receipts, paperwork, documentation, etc. There are no exceptions to this condition.
Refunds are issued in accordance with the original method of payment. For cash purchases, if the required cash is not available in the store, our corporate office will issue a refund check. Please allow 10 business days for receipt. Special orders, custom orders, layaways and clearance or sale items are final sales and cannot be returned for refund or exchange. We do not allow refunds or exchanges of watches once the watch warranty is complete, or the links or strap have been altered.
When returning or exchanging items purchased on shreve.com, please contact our team at firstname.lastname@example.org to start the return process and to obtain return shipping materials. Once you have received the return materials, package everything with the prepaid label on the outside. Seal the package and drop it off at your local FedEx for pickup. Shreve & Co. is not responsible for any items lost during a return shipment.
Special and Custom Orders
Special and custom orders are any items ordered, custom made, engraved or altered at the customer’s request. A 25% deposit is required at the time of the order. In most cases, cancellations are not allowed. However, if the store is able to cancel the order, a store gift card will be issued in the amount of the deposit. Items must be paid in full and picked up within 30 days of customer being contacted that the item is available for pick-up at the store or for shipping to the customer. Deposits will be forfeited for items not picked up within 90 days of the date the customer is notified.
In-stock items may be placed on layaway for a maximum of 10 months. A minimum deposit of 25% and regular monthly payments defined as at least 5% each month are required. If satisfactory arrangements have not been made for payment in full by the end of the 10 months, the item will be returned to stock, and any payments may be forfeited, or in-store credit will be issued. Cancelled layaways will be subject to a 20% restocking fee and a store gift card will be issued for the balance of payments made.
All items (excluding clearance items) come with a one-year limited warranty against substantive manufacturing defects in material or workmanship, and normal wear and tear. Customer negligence is not covered. Diamonds above 0.10ct each are not covered. We are not responsible for incidental damage on items. Items are subject to repair at the discretion of the company.
Trade-in items are handled on a case-by-case basis. You may trade in your jewelry for another jewelry item or timepiece that is at least twice the trade-in value. New item(s) must be purchased at regular price, and cannot be used with clearance, sales, coupons, store credits, gift cards, interest-free financing or any other offers and promotions. Transactions with trade-Ins are non-returnable. If a trade-in credit was applied towards a layaway, special or custom order which has been cancelled, the trade-in credit must be used in the store for the same type of item.
Gift Cards are non-transferrable and non-refundable.
IRS Form 8300
Report of Cash Payments over $10,000 Received in a Trade or Business will be filed for all qualifying transactions over $10,000, as required by the United States government. Please contact the store at the phone number provided on our locations for more information.
Store Policy is subject to change in the future.